Once your order is shipped from our warehouse, and you receive your tracking number we are not responsible for how it is being handled by the carrier. If your item(s) arrive damaged, please reach out to us and we will do what we can to help resolve the issue. 

Standard shipping takes 2-3 days, but 5-7 days during peak Holiday season. Expedited shipping takes 1-2 days, but 3-5 days during peak season. Please understand that these are estimates and can fluctuate during the Holiday season. Black Paper Party is not responsible for carrier delays; however, we will keep customers updated throughout the season. Carrier updates can be delayed anywhere from 24-72 hours. If your confirmation was sent, it was picked up.

Please verify that your shipping address is correct at checkout (through our shop AND through PayPal) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.  

We currently only ship to the continental US, but are working diligently to grow! Our retail partners may offer international shipping. Please check their respective websites for service areas.

Tracking number will be emailed to you at the time of shipping. 

We shop for the best carrier at time of purchase to send your product as quickly and affordable as possible.

Our refund policy for merchandise purchased on our website is as follows: once an order has been shipped, we are not liable for any damages or missing items. In the event that your order arrives damaged or with missing items, you may file a claim with the shipping carrier. If your order was damaged during shipping, please keep all original packaging and contact the shipping carrier for further instructions. Our company will not be responsible for providing a refund or replacement for any damaged or missing items. We recommend that you thoroughly review our refund policy before making a purchase to ensure that you understand the terms and conditions of the sale.

Returns are allowed within 7 days of receiving the order. To be eligible for a return, your item must be in the original packaging and you must be able to provide receipt or proof of purchase to customerservice@blackpaperparty.com. Eligible returns will be refunded the purchase price (minus shipping). We will provide a return label.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time (generally 3-5 business days) before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@blackpaperparty.com. 

Please note that we do not handle any issues regarding product purchase at any of our Retail Partners’ stores either Brick and Mortar or online. Orders can not be canceled or changed once placed. If you need to update your address, please email customerservice@blackpaperparty.com as soon as possible and we will do our best to accommodate this request. We do not offer cancellations or changes on orders. You have 7 days from the date of delivery to initiate an exchange by emailing us at customerservice@blackpaperparty.com with your order number and images documenting the damage to your order.

If you purchased one of our products from a retailer, you must return the product to the retailer (not to us) subject to the terms and conditions of the retailer’s refund policy.

We do not issue refunds for items not received by our returns department and recommend you use a traceable ship method to ensure successful delivery. 

NOTE: We are not responsible for items lost, stolen, or damaged during transit when USPS verifies your package is delivered.

For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method and include your receipt with your return for reimbursement. 

Please note, we only issue reimbursements if the return is due to an error on our part. If necessary, you may arrange with our customer service center for a return label to be sent to you for use in shipping the package, with the cost to be deducted from your refund.

Black Paper Party is a trend focused, seasonal/celebrations brand that celebrates creativity and diversity. If you're interested in joining us as a social media influencer, you can apply for collaboration on our website.

Applications are reviewed on an ongoing basis. We will be accepting applications until December 1st. Make sure to submit your application before this date to be considered for collaboration.

Joining forces with Black Paper Party means you'll enjoy a range of benefits, including:

1. Creative Freedom: Unleash your unique style within our innovative brand.
2. Engagement Boost: Get content ideas to captivate and grow your audience.
3. Brand Synergy: Blend your style seamlessly with our brand for authenticity.
4. Diverse Content: Explore various formats for limitless creativity.
5. Audience Connection: Forge deeper connections with thought-provoking themes.
6. Innovation Hub: Be part of a trend-setting, boundary-pushing brand.

Black Paper Party is a hub for creativity, diversity, and innovation. We believe in empowering our influencers to express themselves authentically while aligning with our brand's values of inclusivity and thought-provoking themes.

We welcome influencers who are passionate about creativity, diversity, and pushing boundaries. If you resonate with our brand and values, we encourage you to apply. Our team will review applications to determine the best fit.

At this time, we do not offer monetization opportunities within our influencer program. Our focus is on fostering creativity, collaboration, and community-building.

Read our latest press release here.

For all press inquiries, please contact Jesse Parker Stowell, Parker|Phoenix PR

• Tel: 512.344.9341
• jesse@parkerphoenixpr.com

Thank you for you interest in shopping Black Paper Party in store!

Macy's:

• Available now in stores and online

Target:

• Available now in stores and online

Walmart:

• Available now online and in stores

Family Dollar:

• Available in stores

Dollar General:

• Available in stores

CVS:

• Available in stores

HEB:

• Available in stores

Thank you for your interest in Black Paper Party! We appreciate your support and inquiries regarding our wholesale opportunities. However, we regret to inform you that we are currently closed to wholesale orders for the 2023 Holiday season.

We understand that planning ahead is essential for your business, so please mark your calendar and check back in July of 2024 for information on next season's wholesale opportunity. We're always excited to work with our valued partners, and we look forward to the possibility of collaborating with you in the future.

If you have any other questions or need further assistance, please don't hesitate to reach out. Once again, thank you for considering Black Paper Party, and we hope to work together in the near future.

Interested in working together or having our products in your retail locations? Contact us at info@blackpaperparty.com.

We truly appreciate your interest in partnering with Black Paper Party for fundraising initiatives. Your dedication to meaningful causes is commendable, and we are excited to see such great initiatives taking shape. However, at this time, we find ourselves focusing our efforts on other aspects of our mission and brand. While we are unable to partner on fundraising initiatives at this moment, we want to express our wholehearted support for your cause. Please explore alternative avenues for fundraising, and we hope your efforts yield great success. If you have any other questions or inquiries, please feel free to reach out, and we'll be happy to assist in any way we can within our current scope. Thank you for your understanding and for being a part of the positive change we all seek to create

We truly appreciate the opportunity to be part of pop-up events and holiday markets, which are fantastic ways to engage with our community and showcase our brand. While we love the idea of participating, our current focus and commitments prevent us from actively participating in such events at this time.

We understand the value of these events and their significance in bringing people together during special occasions. We encourage you to explore other vendors who may be available to make your event a memorable one. If you have any other questions or inquiries related to our brand or collaborations within our current scope, please don't hesitate to reach out. We remain enthusiastic about engaging with our community and appreciate your understanding